Every order is shipped from our fulfillment center. Most orders ship within 2-4 business days (Monday through Friday, excluding weekends and public holidays) of being placed, and you'll receive a tracking email the moment it does.

If it's been longer than that, we want to know. Email us at support@theoutdoorhaven.com and we'll get you an update right away.

You'll receive a confirmation email as soon as you place your order, and a separate tracking email once it ships. If you've received the confirmation email but not the tracking email, it means your order hasn't shipped yet. Check your spam and promotions folders as well.

If you haven't received either email, don't worry. Just email us at support@theoutdoorhaven.com and we'll sort it out within 12-24 hours.

Once your order ships, domestic orders (within the US) typically arrive within 3-7 business days (Monday through Friday, excluding weekends and public holidays). International orders generally arrive within 7-14 business days depending on your location.

You'll have a tracking link the whole way so you always know where your order is.

If your order hasn't arrived within those windows, email us at support@theoutdoorhaven.com and we'll look into it straight away.

Don't panic. This is a carrier issue, not a problem with your order. Try these first:

1. Check around your property. Carriers sometimes leave packages in unexpected spots, like side doors, porches, behind bushes, or tucked in a corner.

2. Check your mailbox. Depending on the size of the package, it may have been placed there instead of at your door.

3. Ask your neighbours. Packages get dropped at the wrong address more often than carriers would like to admit.

4. Give it up to 24 hours. Some drivers mark deliveries as complete before they've actually finished their route to meet their daily quotas. Your package may still be on its way.

If none of that works, email us at support@theoutdoorhaven.com with your order number. We won't rest until your order is in your hands, and we will do everything in our power to make sure it gets to you.

Your order will appear as THE OUTDOOR HAVEN on your bank or credit card statement.

If you see a charge you'd like to confirm was us, email us at support@theoutdoorhaven.com and we'll verify your order details right away.

Your tracking number is sent to you by email as soon as your order ships. If you have not received it yet, it most likely means your order is still within the 2-4 business day processing window and has not shipped yet.

If it has been longer than 2-4 business days (Monday through Friday, excluding weekends and public holidays) and you still have not received a tracking email, check your spam and promotions folders first.

If it is not there, email us at support@theoutdoorhaven.com and we will get you your tracking information right away.